Return Policy

Standard Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Start a Return

Contact us at will@nxsales.com. If accepted, we’ll send a return shipping label and instructions.

Note: Items sent back without a prior return request will not be accepted.

Contact Us

Email: will@nxsales.com (24/7)

Phone: 404-862-1826

Business Hours: Monday – Friday, 8:00AM – 5:00PM EST

Damages & Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve it.

Exceptions / Non-Returnable Items

The following items are not returnable:

• Perishables (food, flowers, plants)
• Custom products (special orders, personalized items)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids or gases
• Sale items and gift cards

Contact us if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and make a separate purchase after the return is accepted.

Refunds

We’ll notify you once your return is inspected. If approved, your refund will be issued to your original payment method.

Note: It may take some time for your bank or credit card company to process and post the refund.